Return & Refund Policy

We want you to be happy with your saree. If something isn't right, here's how returns and refunds work.

Return eligibility

Most unused items, in their original condition and packaging, can be returned within 7 days of delivery. Since every handloom piece has small natural variations from being woven by hand, minor differences in weave or shade aren't considered defects.

How to request a return

Email us at sareesgrace@gmail.com with your order number and reason for return, and we'll guide you through the next steps.

Refunds

Once a return is received and inspected, approved refunds are issued to your original payment method via Razorpay. Refunds are typically reflected within 5–7 business days, depending on your bank.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos of the item, and we'll sort out a replacement or refund at no extra cost to you.